End User Training Participant Guide
Polycom VVX 300 and 400 Series Phones
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Table of Contents
Overview to your ENA SmartVoice System ................................................................................................... 1
What is the ENA SmartVoice System? ...................................................................................................... 1
Is ENA SmartVoice difficult to learn? ........................................................................................................ 1
Why is it important to not move a phone to a different room in my building or a different building? ... 1
In this training, we will cover the most common ways to do things. ....................................................... 1
What is a feature package and how does it affect how my phone works? .............................................. 2
Overview to your Polycom VVX 300 or 400 Series Phone ............................................................................ 3
What’s the difference between how I use a Polycom VVX 500 series phones and the Polycom VVX 600
series phones? .......................................................................................................................................... 3
What is the basic layout of my phone?..................................................................................................... 3
How do I navigate onscreen lists and menus? .......................................................................................... 4
What is a soft key? .................................................................................................................................... 4
What is my extension? .............................................................................................................................. 5
Why do I have two keys for my extension? .............................................................................................. 5
Making Calls .................................................................................................................................................. 6
How do I make a call using the handset?.................................................................................................. 6
How do I make a call using the speakerphone? ....................................................................................... 6
Answering Calls ............................................................................................................................................. 7
How do I answer a call using the speakerphone? ..................................................................................... 7
If I am on a call, how do I answer a second call? ...................................................................................... 7
Holding Calls .................................................................................................................................................. 8
How do I place a caller on hold? ............................................................................................................... 8
How do I take a caller off hold? ................................................................................................................ 8
Transferring Calls .......................................................................................................................................... 9
How do I transfer a call if I want to talk to the recipient before I send the caller through (Consultative
transfer)?................................................................................................................................................... 9
How do I cancel the transfer if the recipient doesn’t want to or can’t take a call? ............................... 10
How do I transfer a call if I don’t need to talk to the recipient before I send the caller through (Blind
transfer)?................................................................................................................................................. 11
How do I transfer a caller directly to someone’s voicemail? .................................................................. 12
Voicemail ..................................................................................................................................................... 13
How do I set up my voicemail? ............................................................................................................... 13
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