End User Training Participant Guide
Polycom VVX 300 and 400 Series Phones
1
Overview to your ENA SmartVoice System
What is the ENA SmartVoice System?
ENA SmartVoice is a Voice-over Internet Protocol (VoIP) system. Characteristics of
the system include:
• The ability to direct dial any phone in your ENA SmartVoice System,
including other locations, using just the person’s 4 or 5 digit extension.
• Not being limited by a specific number of analog lines coming into your
building. You no longer have to wait for a line to become available to make
a call.
• Once you transfer a call, it no longer ties a line up on your phone.
Is ENA SmartVoice difficult to learn?
The ENA SmartVoice system and the Polycom phones are very intuitive and easy to
use. The hardest thing about the new system is it is different than your old system,
and those key sequences are committed to your muscle memory. Once you have
had the opportunity to use the different features of your ENA SmartVoice system a
few times, they will be as familiar to you as your former phone system.
Why is it important to not move a phone to a different room in my
building or a different building?
Each phone's IP address is mapped to its room location. Moving the phone to
another location may cause confusion if that phone is used to dial 911 in the event
of an emergency. If you have a need to move your phone to a different room or
building, contact your system administrator and they will help you.
In this training, we will cover the most common ways to do things
In many cases, there is more than one way to accomplish a task on your Polycom
VVX phones. For example, to place a call using the speakerphone, you can press
Dial, or press the Speaker button, or press a Line key. In this training we will cover
the most common options for completing a task. As you become more familiar with
your phone, you will discover others. You may also reference the full VVX 300 and
VVX 400 series User Guides at Help.ENA.com to learn more about different options.
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