Quickstart Guide | Polycom VVX 500 Series Quickstart Guide | Polycom VVX 500 Series3
Using the Touchscreen
• The keys shown on the touchscreen are referred to as Soft
Keys. Different soft key options will appear depending on
what features you are accessing.
• Press to select and highlight screen items. To scroll, touch
the screen and swipe your finger up, down, right, or left. To
go back to previous screen, press Back.
• Pressing the Home
button at any time will take you to
the Home View menu. To select an option, simply press the
relevant icon on the touchscreen. This screen will also
display your phone extension number, together with the
time and date.
• If you press and hold the page indicator (highlighted above),
Home View expands to display additional icons.
Chapter 1: Getting Started
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Troubleshooting: Why Can’t I Access a Certain View?
The views you can access depend on the number of calls your phone has, and if your phone has an
active call. If your phone is idle, you can access Home and Lines view. If your phone has one call
only—and it’s active—you can access Home, Lines, and Active Call view. If your phone has
multiple calls, or one held call, you can access Home, Lines, and Calls view.
Home View
You can display Home view (shown next) by pressing . At the top, the status bar displays your
phone’s extension number and the time and date. If your phone has information you should know
about, icons and/or messages will scroll, together with the date, under the time display.
Home view shows three main icons:
New Call—Tap New Call to display the Dialer. From the Dialer, you can enter a number or URL
and place a call. From the Dialer, you can quickly access the Directory, Recent Calls, and Favorites.
Messages—Tap Messages to access your voicemail messages.
Directories—Tap Directories to view all the contacts in your local Contact Directory. From your
directory, you can add and search for contacts, as well as quickly access the Dialer, Recent Calls,
and Favorites.
Note: Accessing the Corporate Directory
If your phone has a Corporate Directory, tap Directories to access the Corporate Directory and
Recent Calls.
Polycom VVX 500 Business Media Phone User Guide
4
If you press and hold the page indicator, , (shown above), Home view expands to display additional
icons (shown next). To hide the additional icons, press and hold .
Additional icons include:
Settings—Tap Settings to access features and settings to customize your phone.
Applications—Tap Applications to access a menu of custom applications. See your administrator
for information about any specific applications listed in this menu.
Calendar—If the Calendar feature is available on your phone, you can tap Calendar to view and
join meetings.
User Tip: Displaying Home View Icons
Instead of pressing the page indicator to view additional Home view icons, swipe the screen.
From Home view, tap the phone line to display your phone lines and favorites (shown next). From this
screen, tap a phone line to open the Dialer, or tap a favorite to dial the favorite. To go back to the
Home view icons, tap Close.
Extension Number
Page indicator
Basic Phone Features
Place a call
Use any of the following approaches to place a call:
• Dial the number and lift the handset
• Dial the number then press the Speaker button
• Dial the number then press the Dial soft key
• If you are using a headset, dial the number then press the
Headset button
• If you have selected a number from a directory, press the
Dial soft key
Answer a call:
• Lift the handset
• If you are using a headset, press the Headset button
• To use the speakerphone, press the Speaker button
• Press the Answer soft key
Call Waiting:
• If you’re on a call and a new incoming call arrives, a call
waiting tone beeps, and the Incoming Call window displays
• To answer the call, press Answer. This will place your active
call on Hold
• To send the incoming call to Voicemail/Reception (depending
on your setup), press Reject
• If you don’t answer the call within 10secs, the Incoming Call
window disappears. Press
to see active call/s again
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