Polycom VVX 500 series - Holding Calls; How do I place a caller on hold?; How do I take a caller off hold?

Quickstart Guide | Polycom VVX 500 Series Quickstart Guide | Polycom VVX 500 Series
7
Transferring a call:
• You can transfer calls in two ways:
• Blind Transfer - Transfer a call to another party without
waiting for the other party to answer
• Consultative Transfer - Transfer a call to another party
after speaking to the other person
To perform a blind transfer:
• During a call, press the Transfer soft key. This puts the call
on hold
• Press the Blind soft key located on top of the screen
• Dial the number you want to transfer the call
To perform an consultative transfer:
• During a call, press the Transfer soft key. This puts the call
on hold
• Dial the number to which you want to transfer the call.
• When the party answers press Transfer to send the original
call.
• If the transfer fails or you need to get the caller back, press
the Resume soft key to return to the original call
8
Using the Contact Directory
Dial from a directory menu:
• Press Home button
to open the main menu
• Press Directories
• Press on the contact you wish to dial
• Then press on the contact number you wish to dial
Adding a Favourite Contact:
• Press Home button
to open the main menu
• Press Directories
• Press the + soft key and enter the details of your contact.
• Swipe your finger up the screen to scroll to Favourite Index
• Add the number you want your contact to appear under, on
your Home view.
Adding a contact from Call History:
• In your Call History navigate to relevant contact and
press
.
• Press Save and enter details as per steps in
Adding a
Favourite Contact
.
Update contact information:
• Navigate to your Contact Directory and press the contact.
• Press
to update the contact’s information, then press
Save
Basic Phone Features