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About Calls
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by
picking up the handset, or by pressing
or
.
If you navigate away from your call(s), press
to see Active Call or Calls view again.
Tip: Switching Between Lines and Calls View
If you navigate away from your call(s), tap
to see Active Call or Calls View again.
Placing Calls
Pick up the handset, or press or . Enter the phone number, and tap .
From Lines View: Tap the phone Line, enter the phone number, and tap
.
From Home View: Tap New Call, enter the phone number, and tap
.
Answering Calls
To answer with the speakerphone, press or tap Answer. To answer with the handset, pick up the
handset. To answer with a headset, press
.
To answer a new call while on an active call, press Answer. The current call will be held.
Ending Calls
To end an active call, replace the handset, press , or press
. Or, press End Call.
To end a held call, navigate to Calls view and highlight the held call. Press Resume, and press End Call.
Holding Calls
From Lines, Calls, or Active Call View, tap Hold. If you’re in Calls View, remember to highlight the call first.
To resume a held call, tap Resume from either Lines or Calls View.
ALTICE BUSINESS POLYCOM VVX501 AND VVX601 USER GUIDE
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