G2000/G3000/G6000 Industrial User’s Manual Chapter 4: Maintenance
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Cleaning the Platen Roller
The Platen Roller, located at the exit point and underneath labels, supports the labels as they feed out of the printer. The roller
can accumulate debris from consumables, such as dirt, sand, dust or glue. To ensure longevity of the Platen Roller, follow the
recommended maintenance guidelines below:
Clean the Platen Roller after every (3) rolls of label media used. To clean the Platen Roller:
1. Turn off the printer.
2. Open the top cover.
3. Release and lift the Printhead Module
4. Remove the ribbon (if applicable) and media.
5. Use a cotton swab dipped in anhydrous isopropyl alcohol. Rub the swab along the Platen Roller while rotating the roller
until the swab no longer accumulates ink or debris.
Cleaning the Printer Interior
Over time, the printer’s interior may collect dust or debris from the consumables. It is advised to periodically clean the printer’s
interior in order to prevent the accumulated debris from damaging internal parts.
To clean the printer interior, use a cotton swabs dipped into anhydrous isopropyl alcohol and remove any debris.
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