G2000/G3000/G6000 Industrial User’s Manual Chapter 5: Troubleshooting
33
Miscellaneous
Vertical Blank Lines Appear
If the printer prints vertical blank lines as shown in the below picture, it may be due to a dirty or defective Printhead. See the
table below for possible causes and solutions.
The Printhead is dirty.
Clean the Printhead. Follow the recommended maintenance guidelines
for cleaning the Printhead.
Vertical lines still appear after cleaning the
Printhead.
Contact an authorized POSTEK service provider for technical support.
Printer Timeout Error Message
Execute following corrective actions:
1. Check the interface cable for proper connection.
2. Ensure the printer is powered on.
If the trouble still exists, please contact an authorized POSTEK service provider for technical support.
Data Sent but Not Printing
1. Ensure the correct driver is chosen in the label software.
2. Reset the printer.
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