Postek G2000 - Chapter 5: Troubleshooting; Error Indications

G2000/G3000/G6000 Industrial User’s Manual Chapter 5: Troubleshooting
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Chapter 5: Troubleshooting
Occasionally situations occur that require some troubleshooting. Possible issues and potential solutions are listed in this
section. While not every situation is addressed, you may find some of these tips useful.
Error Indications
Typically, when the printer is not functioning, the error will be displayed on the LCD screen, meanwhile, one or two of the
three indicator lamps will begin blinking. The possible situations addressed by the status of the three indicator lamps are
listed below.
READY and MEDIA Lamps blink simultaneously:
Possible Cause Recommended Solutions
Media sensor cannot detect labels
a) Check and confirm the media has been loaded correctly
b)
Check the position of the media sensor and confirm it could detect the
media gap or black line
c) Calibrate the media sensor
Note:
If using continuous media, ensure correct Media Type settings in
chosen in the label software
Media ran out Load a roll of media
Media jammed Clear the jam
The Media Roll Guides are not firmly
positioned against the Media or have not
been installed.
Install the Media Roll Guides correctly and press them firmly press the
media.
Media sensor is broken Contact an authorized POSTEK service provider for technical support.
READY and RIBBON Lamps blink simultaneously:
Possible Cause Recommend Solutions
Ribbon ran out Load a new roll of ribbon
Ribbon jammed Clear the jam
Ribbon Sensor error Contact an authorized POSTEK service provider for technical support.
Only READY Lamp blinks:
Possible Cause Recommend Solutions
Serial I/O error Check DIP switches for the baud rate settings
Memory overflow
a) Restart the printer
b) Reset the printer