Postek Q8 - Chapter 5: Troubleshooting; Error Indicators and Solutions

Chapter 5: Troubleshooting Q8 Series User’s Manual
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Chapter 5: Troubleshooting
Error Indicators
Typically, when the printer is not functioning, the READY lamp on the front panel will begin blinking, the communication
between printer and the host would be interrupted, and the printer would stop working. Please check the LED indicators on
the front panel to detect the malfunction.
READY and MEDIA Lamps blink simultaneously:
Possible Cause Recommended Solutions
Media sensor cannot detect labels
(1) Check and confirm the media has been loaded correctly
(2) Check the position of the media sensor and confirm it
could detect the media gap or black line
(3) Calibrate the media sensor
Media ran out Load a roll of media
Media jammed Clear the jam
The Media Roll Guides are not firmly
positioned against the Media or have not
been installed.
Install the Media Roll Guides correctly as shown in Figure
6-2.
Media sensor is broken
Contact an authorized POSTEK service provider for
technical support.
Note: If you are using continuous media without gaps or black lines, please make sure the correct Media Type settings are
input in PosLable software.
READY and RIBBON Lamps blink simultaneously:
Possible Cause Recommend Solutions
Ribbon ran out
Load a new roll of ribbon
Ribbon jammed Clear the jam
Ribbon Sensor error
Contact an authorized POSTEK service provider for
technical support.
Only READY Lamp blinks:
Possible Cause Recommend Solutions
Serial I/O error Check DIP switches for the baud rate settings
Memory overflow
a. Restart the printer
b. Reset the printer