3300 ACM Installation and Operation Manual Power Measurement Ltd.
Appendix E: Warranty and Registration E-1
APPENDIX E
WARRANTY & REGISTRATION
1 WARRANTY
Power Measurement Ltd. warrants its products to be free
from manufacturing defects for three years from the date
of shipment from the factory. The manufacturer will
repair or replace defective equipment F.O.B. point of
manufacture for up to three years provided the equipment
has been installed, wired, programmed, and operated in
accordance with the manufacturer’s instruction manual
included with each unit, and the applicable sections of the
Electrical Code. The warranty does not include liability
for any effects caused by Power Measurement product
failure.
2 PRODUCT RETURN
PROCEDURE
The following procedure must be strictly adhered to when
returning any Power Measurement product to the factory
for the purpose of repair, replacement, credit, upgrade,
recalibration, or for any other reason.
1. Contact Power Measurement or your local Power
Measurement Sales Representative and obtain a
Return Merchandise Authorization (RMA) number prior
to shipment of any unit back to the manufacturer. Be
prepared to provide the product’s model number,
serial number, and the reason for returning the unit.
Units received without prior authorization will not
be accepted under any circumstances.
2. If the unit is being returned for repair, replacement, or
upgrade a product return report should be completed
and included with the unit. The information pro-
vided should include:
a) A functional description of the unit defect or
failure and the electrical/environmental condi-
tions at the time of failure. This will significantly
reduce repair/upgrade time (and cost, if war-
ranty has expired). If the unit is being returned
for an upgrade, recalibration or other modifica-
tion, list the requirements.
b) The RMA number issued by Power Measurement,
the serial number of the unit, the company name
and address, the name of the person filling out
the report, and the date.
c) IMPORTANT: The return address to which the
unit is to be shipped following servicing.
3. Pack the unit safely, preferably in the original ship-
ping carton, and include the detailed report described
above. The RMA number must be clearly marked
on the outside of the box.
4. A packing slip must be attached to the outside of the
box which includes the points of origin and destina-
tion, a description of contents, and the reason for
return. Examples: For Repair and Return, or Returned
for Credit. There should be no need to declare a value.
5. Ship PREPAID to the appropriate address below.
Power Measurement will not accept C.O.D. ship-
ments. If the unit is still under warranty, Power
Measurement will pay the return shipping charges.
For shipments originating in the U.S.A.:
Power Measurement Ltd.
c/o VICTORIA CUSTOMS BROKERS
4131A Mitchell Way
Bellingham, WA 98226
For shipments originating overseas:
Power Measurement Ltd.
2195 Keating Cross Road
Saanichton, BC V8M 2A5
CUSTOMS CLEARANCE
Livingston International Inc.
Telephone: (250) 388-4435
For shipments originating in Canada:
Power Measurement Ltd.
2195 Keating Cross Road
Saanichton, BC V8M 2A5
3 REGISTRATION
Please complete and mail the enclosed Warranty Registra-
tion card immediately. This will allow us to add you to
our mailing list, to keep you up to date on the latest
product firmware releases and new feature offerings.
Your comments and suggestions for product improvement
and feature additions are welcome.
Courtesy of NationalSwitchgear.com
To Next Page
Loading...
Need help?
General
