Chapter 4: Support
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The technician will assist you in determining whether the product requires repair.
If the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Return ONLY the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
You must follow the packaging guidelines for returning products:
• Use the original shipping carton and packaging
• Include a summary of the product’s problem(s)
• Write an attention line on the box with the RMA number
• Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to
Promise. Note that damage incurred due to improper transport or packaging is
not covered under the Limited Warranty.
When repairing returned product(s), Promise may replace defective parts with
new or reconditioned parts, or replace the entire unit with a new or reconditioned
unit. In the event of a replacement, the replacement unit will be under warranty
for the remainder of the original warranty term from purchase date, or 30 days,
whichever is longer.
Promise will pay for standard return shipping charges only. You will be required
to pay for any additional shipping options (such as express shipping).
Important
Obtain an RMA number from Technical Support before you return
the product and write the RMA number on the label. The RMA
number is essential for tracking your product and providing the
proper service.
USA and Canada: Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538
Other Countries: Return the product to your dealer
or retailer.
Contact them for instructions
before shipping the product.
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