Ricoh IM C3510 - Page 262

8. Troubleshooting
260
8
Message
Cause
Solution and reference
• You can change the [Maximum Email
Size] setting on [Settings]
[Scanner Settings] [Sending
Settings] [Email (Size)]. To divide
an e-mail that exceeds the maximum
size, specify [Yes (per Page)] or [Yes
(per Max. Size)] in [Divide & Send
Email].
"Exceeded max.
number of
alphanumeric
characters."
The number of
entered characters
has exceeded the
maximum.
Check the maximum number of
characters.
page381”The Setting Values of the
Transmission Function”
"Failed to connect
to the destination.
Please contact the
administrator to
check the following.
*The correct root
certificate is
registered to this
machine and
destination. *The
root certificate
check function is
not enabled by
mistake."
Email was sent to
the destination
without an installed
certificate of the
destination server
when "Root
Certificate Check"
was set to [Active].
Contact your network administrator. (or
custom-privileges administrator who has
equivalent privilege) Network
administrator should install the root
certificate of the destination server in Web
Image Monitor if required, or set "Root
Certificate Check" to [Inactive].
See ”Controlling Access to Untrusted
Websites from the Control Panel”, User
Guide (HTML).
"Insufficient
memory in the
memory storage
device."
There is no free
space available on
the USB flash
memory device, or
the file could not be
saved due to
insufficient space
on the media.
Change the external media. When
scanning an original in the divide-
document or single-page mode, the saved
data may not contain all pages in the
original. Change the external media and
press [Retry] to resume saving the
remaining data.
"Not all of the
image will be
scanned.
The scaling factor
specified in [Scan
Ratio] is too large.
Specify a smaller value in [Send Settings]
[Scan Ratio].