Ricoh IM C8000 - Messages that Appear on the Computer

Message Cause Solution and reference
"Transmission has failed.
Insufficient memory in the
destination hard disk. To
check the current status,
press [Scan Files Status]."
The amount of available
hard disk space on the
destination computer,
SMTP server, or FTP
server is insufficient.
Check that the amount of free space is
sufficient.
"Transmission has failed.
To check the current
status, press [Scan Files
Status]."
A network error
occurred while
transferring the data due
to a busy network or
another reason.
If the same message is displayed after
scanning the original again, consult the
administrator.
Messages that Appear on the Computer
Message Cause Solution and reference
"Any of Login User
Name, Login Password
or Driver Encryption Key
is incorrect."
The login user name or
password entered in
[General User
Authentication] is
incorrect.
Enter the correct login user name and
password in [General User Authentication] that
is displayed after clicking [Scan]. For the login
user name and password, consult the user
administrator.
The driver encryption
key is not registered
correctly in the TWAIN
driver.
Register the driver encryption key on [Details]
[Authenticate] tab in the TWAIN driver. For
the driver encryption key, consult the network
administrator.
"The authentication
password and/or
authentication algorithm
may be incorrect, or the
machine does not
support the
authentication algorithm.
Please check."
The SNMPv3
authentication
information registered in
Network Connection
Tool does not match the
information of the
machine.
Consult the network administrator for the
SNMPv3 authentication information, and
change the information registered in Network
Connection Tool.
See "Installing the TWAIN Driver", User Guide
(Full Version).
"Authentication
succeeded. However, the
access privileges for
scanner function has
been denied."
The logged-in user does
not have access
privileges to use the
scanner function.
Consult the user administrator. The user
administrator can change the access
permissions in the address book.
See "Confirming the Available Functions", User
Guide (Full Version).
10. Troubleshooting
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