Ricoh M C251FW - Page 360

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10. Troubleshooting

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Table of Contents3
How to Find Information about Operations and Troubleshooting13
Operating Manual (Printed)13
Operating Manual (Digital Format)13
How to Read this Manual14
Introduction14
Symbols Used in this Manual14
Model-Specific Information14
Disclaimer15
Notes15
Note to Administrator16
List of Option17
About IP Address17
Supplied Items18
Guide to the Machine19
Guide to Components19
Exterior: Front View19
Exterior: Rear View21
Interior23
Control Panel24
Installing Option27
Attaching Paper Feed Unit27
How to Use the [Home] Screen30
Displaying the [Home] Screen30
Customizing the [Home] Screen33
How to Customize the [Home] Screen33
Adding to the [Home] Screen Shortcuts to Favorite Items33
Changing the Order of Icons on the [Home] Screen33
Deleting an Icon on the [Home] Screen34
Registering Frequently Used Functions35
Registering Functions in a Favorite Item35
Recalling a Favorite Item36
Deleting a Favorite Item37
Displaying Frequently Used Modes Preferentially38
Multi-Access39
About Operation Tools42
Entering Characters43
Character Entry Display43
Available Characters44
Entering Text44
Using RICOH Smart Device Connector46
Connecting a Smart Device to the Machine Using NFC47
Writing the Machine's Information to the NFC with a Smart Device47
Using the Application on a Smart Device by Using NFC47
Paper Specifications and Adding Paper49
Workflow for Loading Paper and Configuring Paper Sizes and Types49
Loading Paper50
Loading Paper into Tray1 and 250
Loading Paper into Bypass Tray55
Loading Envelopes56
Specifying Paper Type and Paper Size Using the Control Panel58
Specifying the Paper Type58
Specifying the Standard Paper Size59
Specifying a Custom Paper Size59
Specifying Paper Type and Paper Size Using Web Image Monitor61
Specifying a Custom Paper Size61
Specifying Paper Type and Paper Size Using the Printer Driver62
When Using Windows62
When Using Macos63
Supported Paper64
Specifications of Paper Types67
Non-Recommended Paper Types74
Paper Storage74
Print Area75
Placing Originals78
Placing Originals on the Exposure Glass78
Placing Originals in the Auto Document Feeder78
About Originals79
Printing Documents83
What You Can Do with the Printer Function83
Configuring Option Settings for the Printer84
Conditions for Bidirectional Communication84
If Bidirectional Communication Is Disabled84
Displaying the Printing Preferences Dialog Box87
Displaying the Printing Preferences Dialog Box from the [Start] Menu87
Displaying the Printing Preferences Dialog Box in an Application87
Basic Operation of Printing89
When Using Windows89
When Using Macos90
If a Paper Mismatch Occurs90
Canceling a Print Job91
Printing Confidential Documents93
Storing a Locked Print File93
Printing a Locked Print File94
Deleting a Locked Print File95
Using Various Print Functions97
Print Quality Functions97
Print Output Functions98
Copying Originals101
What You Can Do with the Copier Function101
Copier Mode Screen102
Basic Operation of Copying104
Canceling a Copy105
Making Enlarged or Reduced Copies107
Specifying Reduce/Enlarge108
Copying Single-Sided Originals with 2-Sided and Combined Printing109
Specifying Combined and 2-Sided Copies112
Copying 2-Sided Originals with 2-Sided and Combined Printing114
Duplex Copying Using the ADF115
Duplex Copying Manually Using the Exposure Glass117
Copying an ID Card119
Specifying Scan Settings for Copying122
Adjusting Image Density122
Selecting the Document Type According to Original122
Scanning Originals125
What You Can Do with the Scanner Function125
Scanner Mode Screen127
Preparation for Registering Scan Destinations (Scan to Folder)129
Printing the Check Sheet129
Checking the User Name and Computer Name130
Creating a Shared Folder on a Computer132
Specifying Access Privileges for the Created Shared Folder134
Preparation for Registering Scan Destinations (Scan to E-Mail)135
Configuring SMTP and DNS Settings135
Preparation for Registering Scan Destinations (Scan to FTP)137
Checking the FTP Server Address137
Registering Scan Destinations138
Modifying Scan Destinations144
Deleting Scan Destinations144
Testing Transmission145
Basic Procedures for Sending Scan Files147
Specifying the Scan Destination Using [Resend]149
Basic Procedures for Saving Scan Files on a USB Flash Memory Device150
Basic Operation for RICOH Scan Utility V2153
Preparations for Using RICOH Scan Utility V2153
Using RICOH Scan Utility V2 to Scan to a Computer153
Basic Operation for TWAIN Scanning158
Using TWAIN Scanner158
TWAIN Scanning158
Settings You Can Configure in the TWAIN Dialog Box159
Basic Operation for WIA Scanning161
Basic Operation for ICA Scanning162
Installing the ICA Driver162
Using ICA Scanner162
ICA Scanning162
Settings You Can Configure in the ICA Dialog Box163
Using SANE Scanning165
Specifying Scan Settings for Scanning166
Specifying the Scanning Size According to the Size of the Original166
Adjusting Image Density167
Specifying Resolution168
Sending and Receiving a Fax171
What You Can Do with the Fax Function171
Fax Setting Workflows172
Fax Mode Screen173
Setting the Date and Time175
Registering Fax Destinations176
Registering Fax Destinations Using the Control Panel176
Registering Fax Destinations Using Web Image Monitor178
Preventing Transmission to the Wrong Destination180
Sending a Fax182
Selecting Transmission Mode182
Internet Fax Transmission183
Basic Operation for Sending a Fax184
Canceling a Transmission186
Specifying the Fax Destination188
Useful Sending Functions191
Specifying Scan Settings for Faxing193
Using the Fax Function from a Computer (LAN-Fax)196
Basic Operation for Sending Faxes from a Computer196
Configuring Transmission Settings198
Configuring the LAN-Fax Address Book198
Editing a Fax Cover Sheet201
Receiving a Fax202
Selecting Reception Mode202
Receiving an Internet Fax206
Forwarding or Storing Faxes in Memory208
Receiving or Rejecting Faxes from Special Senders212
Lists/Reports Related to Fax215
Configuring the Machine Using the Control Panel217
Basic Operation217
Menu Chart218
Copier Settings219
Scanner Settings224
Fax Settings227
Address Book236
System Settings237
Printer Settings244
Paper Settings248
Administrator Tools Settings253
Printing Lists/Reports261
Printing the Configuration Page261
Types of Lists/Reports261
Network Settings263
Remote269
Configuring the Machine Using Utilities271
Available Setting Functions Using Web Image Monitor271
Using Web Image Monitor272
Displaying Top Page273
Changing the Interface Language274
Checking the System Information275
Status Tab275
Counter Tab276
Machine Information Tab279
Configuring the System Settings280
Sound Volume Adjustment Tab280
Tray Paper Settings Tab280
Copier Tab284
Fax Tab284
Priority Tray Tab287
Toner Saving Tab287
I/O Timeout Tab288
Black-And-White Print Priority Tab288
Registering Destinations289
Registering Fax Special Senders290
Restricting Machine Functions According to User291
Enabling the User Restriction Settings291
When Machine Functions Are Restricted295
Configuring the Network Settings297
Network Status Tab297
Ipv6 Configuration Tab298
Network Application Tab299
TLS Security Tab300
DNS Tab301
Auto E-Mail Notification Tab302
Snmpv1/V2 Tab302
Snmpv3 Tab303
SMTP Tab306
POP3 Tab307
Internet Fax Tab308
Wireless Tab308
Certificate Tab310
Configuring the Ipsec Settings314
Ipsec Global Settings Tab314
Ipsec Policy List Tab314
Printing Lists/Reports318
Configuring the Administrator Settings319
Administrator Tab319
Reset Settings Tab319
Backup Setting Tab320
Restore Setting Tab321
Set Date/Time Tab321
Energy Saver Mode Tab322
Maintaining the Machine323
Replacing the Print Cartridge323
Replacing the Waste Toner Bottle328
Replacing a Component334
Replacing the Intermediate Transfer Unit334
Replacing the Fusing Unit and Transfer Roller334
Cautions When Cleaning335
Cleaning the Toner Density Sensor336
Cleaning the Friction Pad and Paper Feed Roller338
Cleaning the Registration Roller and Paper Tray341
Cleaning the Exposure Glass344
Cleaning the Auto Document Feeder345
Moving and Transporting the Machine347
Disposal348
Where to Inquire348
10. Troubleshooting349
Error and Status Messages on the Screen349
Removing Paper Jams359
Removing Printing Jams359
Removing Scanning Jams367
When You Cannot Print Test Page369
Paper Feed Problems370
Print Quality Problems373
Checking the Condition of the Machine373
Checking the Printer Driver Settings374
Printer Problems376
When You Cannot Print Properly376
When You Cannot Print Clearly380
When Paper Is Not Fed or Ejected Properly384
Other Printing Problems385
Copier Problems386
When You Cannot Make Clear Copies386
When You Cannot Make Copies as Wanted387
Scanner Problems388
When You Cannot Browse the Network to Send a Scan File388
When Scanning Is Not Done as Expected388
Fax Problems389
When You Cannot Send or Receive Fax Messages as Wanted389
When an Error Is Notified Via a Report or E-Mail392
Error Code394
Common Problems399
11. Configuring Network Settings401
Connecting the Machine to a Wired Network401
Configuring the Ipv4 Setting401
Configuring the Ipv6 Setting401
Connecting the Machine to a Wireless Network403
Using the Wi-Fi Setup Wizard403
Using the WPS Button404
Using a PIN Code406
12. Appendix409
Transmission Using Ipsec409
Encryption and Authentication by Ipsec409
Security Association410
Encryption Key Exchange Settings Configuration Flow411
Specifying Encryption Key Exchange Settings411
Specifying Ipsec Settings on the Computer412
Enabling and Disabling Ipsec Using the Control Panel414
Notes about the Toner415
Specifications of the Machine416
General Function Specifications416
Printer Function Specifications418
Copier Function Specifications419
Scanner Function Specifications420
Fax Function Specifications421
Paper Feed Unit TK1220423
Consumables425
Print Cartridge425
Waste Toner Bottle426
Information for this Machine427
User Information on Electrical & Electronic Equipment (Mainly Europe and Asia)427
Note for the Battery And/Or Accumulator Symbol (for EU Countries Only)428
Environmental Advice for Users (Mainly Europe)428
Note to Users EU Countries429
Notes to Users Regarding Facsimile Unit (New Zealand)430
Notes to Users in the State of California (Notes to Users in USA)431
Notes to Users in the United States of America431
Notes to Canadian Users of Wireless Devices433
Notes to Canadian Users Regarding Facsimile Unit435
ENERGY STAR Program435
Saving Energy436
Trademarks438
Index441

Ricoh M C251FW - Page 360

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