Error Code Solution
3XXX13 E-mail transmission failed while sending an Internet Fax.
There was an error in the part header of the e-mail. Check if
the network settings such as the IP address, DNS, and
SMTP settings have been configured properly (make sure
that no double-byte character is used).
3XXX14 E-mail transmission failed while sending an Internet Fax.
There was an error in the converted TIFF file. Check if the
network settings such as the IP address, DNS, and SMTP
settings have been configured properly (make sure that no
double-byte character is used).
3XXX33 The machine memory reached capacity while sending an
Internet Fax.
The fax was too large. Resend the document in parts as
several smaller faxes, or send the fax at a lower resolution.
4XXX21 Connection to the server failed while receiving an Internet Fax.
Check if the network cable is properly connected to the
machine.
Check if the network settings such as the IP address, DNS,
and POP3 settings have been configured properly (make
sure that no double-byte character is used).
4XXX22 E-mail reception failed while receiving an Internet Fax.
LIST command to the POP3 server failed. Ask the sender to
check the e-mail settings.
4XXX23 E-mail reception failed while receiving an Internet Fax.
There was an error in the header of the e-mail. Ask the
sender to check the e-mail settings.
4XXX24 E-mail reception failed while receiving an Internet Fax.
There was an error in the part header of the e-mail. Ask the
sender to check the e-mail settings.
The e-mail had an invalid Content-Type, or an unsupported
type of file (such as PDF or JPEG) was received. Ask the
sender to check the file type.
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