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Riello MSM 10 - User Manual

Riello MSM 10
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Table of Contents

Questions and Answers

  • E
    erika78Aug 27, 2025
    What does it mean when my Riello MSM 10 displays A39 or A40 and the battery replacement LED is on?
    • Y
      yknoxAug 27, 2025
      If the Riello UPS display shows one or more of the following codes: A39, A40, and the red “batteries to be replaced” LED is on, it indicates that the batteries have failed the periodic efficiency test. The batteries should be replaced by qualified personnel because they are no longer able to maintain the charge for a sufficient time.
  • K
    Kimberly MasonAug 27, 2025
    How to fix Riello MSM 10 UPS not switching to standby mode?
    • M
      Marco WrightAug 27, 2025
      If your Riello UPS is connected to the mains but doesn't switch to standby mode, it could be due to several reasons. First, check the connection to the input terminal, ensuring it follows the installation instructions. A missing neutral connection can also cause this issue; the UPS cannot operate without it, and its absence could cause damage. Also, check the 1/0 switch behind the door and set it to 1 (if present) and make sure that the SWIN switch located behind the door is closed. Finally, verify that mains power is available and that no upstream protection device has been triggered. If a protection device has intervened, restore it after checking for overloads or short circuits.
  • H
    huntdavidAug 25, 2025
    What does S07 mean on my Riello MSM 10 UPS display?
    • P
      Peter WileyAug 26, 2025
      If your Riello UPS display shows the code S07, it means the batteries are discharged. The UPS is waiting until the battery voltage rises above the established threshold value. You can either wait for the batteries to recharge or manually force start up from the “START UP” menu.
  • R
    Rhonda Holmes PhDAug 25, 2025
    Why is my Riello MSM 10 UPS running on batteries even with mains power?
    • S
      Samuel NortonAug 25, 2025
      If the Riello UPS is operating off the batteries even when mains power is available, it could be due to the upstream protection device intervention. In this case, restore the protection, ensuring there is no overload or short circuit on the UPS output. Another reason could be that the input voltage is outside the accepted operating values. If this is the case, wait until the input voltage falls within the tolerance values, and the UPS will automatically switch over to mains power.

Summary

Overview of Multi Sentry UPS

Multi Sentry Product Details

Details the Multi Sentry UPS range, its technology, and performance features.

MCM Views

MSM Views

View of MCM Connections

View of MSM Connections

View of the Control Panel

Battery Box (Optional)

Installation

Preliminary Installation Information

Provides essential technical specifications for UPS models like power, temperature, and dimensions.

Internal Batteries

Installing the UPS and Battery Box

Electrical Connections

Wiring Diagrams for Electrical System

Illustrates various wiring configurations for connecting the UPS to the electrical system.

Internal Protective Devices of the UPS

External Protective Devices

Connections

Connections of the Model with Separate Bypass

Connection of UPS Single-Phase Input

Connecting the Remote Maintenance Bypass

Connecting the Battery Box to the UPS

Setting Rated Battery Capacity via Software

Use

Preliminary Operations

Powering On for the First Time

Powering On From the Mains

Powering On From the Battery

Powering Off the UPS

Graphic Display

Display Menus

Operating Modes

Maintenance Bypass (SWMB)

Configuring the UPS

Communication Ports

RS232 and USB Connector Details

Details pin assignments and connections for RS232 and USB communication ports.

AS400 Port

Buzzer Signal Definitions

Software Management

Monitoring and Control Software

Introduces PowerShield³ software for UPS management, monitoring, and automatic operations.

UPS Configuration Software

Explains the use of special software for configuring important UPS parameters.

Troubleshooting Guide

Status and Alarm Codes

UPS Status Codes

Indicates the current operating status of the UPS with corresponding codes.

UPS Command Codes

Indicates that a command has been activated, with corresponding codes.

UPS Warning Codes

Messages referring to specific UPS configurations or operations.

Technical Data

Riello MSM 10 Specifications

General IconGeneral
Apparent power10 kVA
Active power9 kW
Input voltage range230 V (-20% / +15%) single-phase or 400 V (-20% / +15%) three-phase
Output voltage THD< 3%
TopologyDouble Conversion Online
Operating Temperature0-40 °C
Nominal input voltage400 V
Output frequency50/60 Hz
Communication portsRS232, USB
Battery TypeSealed lead-acid
Communication InterfaceRS232, USB

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