ROBOTIQ HAND-E - Warranty and Patent

9. Warranty andPatent
Robotiq warrants Hand-E against defects in material and workmanship for a period of one year from the date of reception when utilized
as intended. Robotiq also warrants that this equipment will meet applicable specifications under normaluse.
The warranty applies under the following conditions:
l Usage respects the operating and storage conditions specified in the Environmental and Operating Conditions section
l Proper installation of the Gripper specified in the Installation section and following subsections.
l Until one of these condition is reached:
l 1 year
l 5 000 000 cycle count
1
l Usage respects maintenance specified in the Maintenance section.
l Usage respects recommended payload and forces specified in the Mechanical Specifications section.
1
Cycle count: One (1) cycle is defined as an object picking attempt, successful or not(open or closing onto an object, or closing on itself).
It is calculated in the internal memory of the Hand-E Gripper and can been seen on the teach pendant when using with Universal Robots
or with the Robotiq User Interface.
During the warranty period, Robotiq will repair or replace any defective Hand-E Gripper, as well as verify and adjust the Gripper free of
charge if the equipment should need to be repaired or if the original adjustment is erroneous. If the equipment is sent back for
verification during the warranty period and found to meet all published specifications, Robotiq will charge standard verification fees.
The unit is considered defective when at least one of the following conditions occurs:
l The Gripper fingers cannot close or open;
l The Gripper feedback necessary for the robot program is not accessible.
Parts that come into contact with the work piece and wearing parts such as the finger and fingertips are not covered by the warranty.
Caution
The warranty will become null and void if:
l The unit has been tampered with, repaired or worked on by unauthorized individuals.
l The warranty sticker has been removed (if present).
l The screws, other than as explained in this guide, have been removed.
l The unit has been opened other than as explained in this guide.
l Unit serial number has been altered, erased, or removed.
l Unit has been misused, neglected, or damaged by accident.
This warranty is in lieu of all other warranties expressed, implied, or statutory, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. In no event shall Robotiq be liable for special, incidental, or consequential
damages.
Robotiq shall not be liable for damages resulting from the use of the Hand-E, nor shall Robotiq be responsible for any failure in the
performance of other items to which Hand-E is connected or the operation of any system of which the Gripper may be a part.
Robotiq Hand-E Gripper Instruction Manual