ROHO AGILITY - Return Policy, Contact Information and Limited Warranty

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RETURN POLICY
In the U.S.A:
ROHO Warranty Service and Customer Service:
Phone: 1-800-851-3449 Fax: 1-888-551-3449
Warranty Service: warranty@therohogroup.com
Customer Service: cs@therohogroup.com
Note: If directed to return any items, please send to:
ROHO, Inc.
1501 South 74th Street
Belleville, IL 62223
Outside the U.S.A.:
ROHO International:
intl@therohogroup.com Phone: 1-618-277-9150 Fax: 1-618-277-6518
Or visit www.therohogroup.com for a list of ROHO International distributors.
All products returned must be new and unused and require prior authorization from ROHO Inc. and are subject to a restocking charge. Before
returning a product:
In the U.S.A., contact the ROHO, Inc. Warranty Service Department.
Outside of the U.S.A., contact your country’s ROHO International distributor.
LIMITED WARRANTY
What is covered?
ROHO, Inc. covers any defects in materials or workmanship of the product.
For how long?
From the date the product was originally purchased:
AGILITY
Components
Back Shell, Back Shell Hardware and Back Cane Hardware
Cover, Foam Pad, Foam Insert and Lumbar Support Pad
Air Insert
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36 months
18 months
18 months
What is not Covered?
A product that has been misused, damaged by an accident, or damaged from " an act of Nature", e.g., flood, tornado, earthquake, fire. Any
substitutions of supplied product accessories or modification to the product will void the warranty.
What the customer must do.
Within the U.S.A., the customer must contact the ROHO, Inc. Warranty Service Department. Note: Any items sent to ROHO, Inc. without prior
authorization will not be returned to the customer. Outside the U.S.A., contact your country's ROHO International distributor.
Questions?
See CONTACT INFORMATION.
Disclaimer.
Any implied warranties, including the MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE are limited to the same time period of
the product types referenced above in the "For How Long" section and any action for a breach of such warranties or any express warranties
herein must be commenced within that time. ROHO, Inc. shall not be responsible for any incidental or consequential damages with respect to
economic loss to property, whether as a result of a breach of express or implied warranties or otherwise.
Your Rights and the Effect of this Warranty upon Them.
This warranty restricts the duration of all implied warranties as noted above and limits or excludes recovery for incidental or consequential
damages. Some jurisdictions do not allow limitations on how long implied warranties will last and some jurisdictions do not allow the
exclusion or limitation of consequential or incidental damages, so those provisions may not apply to you. While this warranty gives you
specific legal rights, you may also have other rights which vary from jurisdiction to jurisdiction.
CONTACT INFORMATION