Warranty, service and support
Revision C, August 2013
F-2
How to obtain warranty service
1. If your system needs service during the warranty period, contact SA Instrument’s
Service Department at service@i4sa.com or (631) 689-9408. A service
representative will provide technical support and help in diagnosing the failure.
2. In the event your system or part of your system needs to be returned for repair,
the service representative will identify the closest repair facility and assign a
return material authorization number (RMA). Defective components should be
shipped freight and insurance prepaid to the repair facility. If necessary repairs
are covered by the warranty, return ground shipment and insurance will be paid
by SA Instruments, Inc. Let the service representative know if you require
overnight shipment.
3. In the event estimated repair time is deemed to be excessive by SA Instruments,
loaner equipment may be provided.
Limitation of liability and exclusion of implied warranties
Warranty terms:
1. SA Instrument’s liability for any defective product is limited to repair or
replacement of the product, at SA Instrument’s option. No one is authorized to
assume any greater liability on SA Instrument’s behalf. SA Instruments, Inc.
shall not be liable for damage to other products caused by any defects in SA
Instrument’s products, damages arising out to loss of use, loss of revenue or
profits, or any other damages, whether incidental, consequential or otherwise.
2. All implied warranties or conditions, including but not limited to warranties or
conditions of merchantability and fitness for a particular purpose, hereby are
excluded.
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