Samson 3374 - Repairs; Returning Devices to SAMSON

EB 3018 EN 12-1
Repairs
12 Repairs
If the regulator does not function properly
according to how it was originally sized or
does not function at all, it is defective and
must be repaired or exchanged.
Risk of regulator damage due to incorrect
service or repair work.
Î Do not perform any repair work on your
own.
Î Contact SAMSON's After-sales Service
for service and repair work.
12.1 Returning devices to
SAMSON
Defective devices can be returned to
SAMSON for repair.
Proceed as follows to return devices:
1. Exceptions apply concerning some
special device models
uwww.samsongroup.com > Service &
Support > After-sales Service.
2. Send an e-mail uretouren@
samsongroup.com to register the return
shipment including the following
information:
– Type
– Material number
– Item numbers of accessories
– Original order
NOTICE
!
NOTICE
!
– Completed Declaration on
Contamination, which can be
downloaded from our website at
uwww.samsongroup.com > Service
& Support > After-sales Service.
After checking your registration, we will
send you a return merchandise authori-
zation (RMA).
3. Attach the RMA (together with the Decla-
ration on Decontamination) to the out-
side of your shipment so that the docu-
ments are clearly visible.
4. Send the shipment to the address given
on the RMA.
Further information on returned devices and
how they are handled can be found at
uwww.samsongroup.com > Service &
Support > After-sales Service.
Note