Samson 3374 - After-sales Service

EB 3018 EN 15-7
Annex
15.5 After-sales service
Contact SAMSON's After-sales Service for
support concerning service or repair work or
when malfunctions or defects arise.
E-mail address
You can reach our after-sales service at
aftersalesservice@samsongroup.com.
Addresses of SAMSONAG and its subsid-
iaries
The addresses of SAMSON, its subsidiaries,
representatives and service facilities
worldwide can be found on our website
(uwww.samsongroup.com) or in all
SAMSON product catalogs.
Required specications
Please submit the following details:
− Device type and valve size
− Valve balanced by a bellows or dia-
phragm
− Model number or material number
− Upstream and downstream pressure
− Temperature and process medium
− Min. and max. ow rate in m³/h
− Is a strainer installed?
− Installation drawing showing the exact
location of the regulator and all the ad-
ditionally installed components (shut-off
valves, pressure gauge etc.)
15.4.3 Electric actuator
Refer to the associated mounting and operat-
ing instructions (see documents listed under
'Referenced documentation' in the 'Safety in-
structions and measures' section) for spare
parts or accessories for the electric actuator.