4-145
Troubleshooting
● Code : 13-007 ● Error message : 802.1x authentication failed. Please Contact the System
Administrator.
● Symptom : Can not access to SWS. Can not print the page by the network.
● Possible Cause :
Can not get the authentication from server after setting up to 802.1x on SWS. Can not access to network.
● Troubleshooting method :
1. Check if the 802. 1x Authentication is ‘Enable’.
2. Check if the Authentication method is selected properly.
3. Check if the User Name/Password is entered properly.
4. Inquire of authentication server manager about the problem.
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