6. Troubleshooting
WS4-DT/TT-r01-12.1.17-OM-RS
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6 Troubleshooting
6.1 Printer issues
The printer is not turned on
Make sure the power supply’s connector is inserted into the printer power jack.
Check the power connection from the wall socket to the printer. Test the power cord and
the socket with other electrical devices.
Disconnect the printer from the wall socket, and connect it again.
The printer does not feed the media out
The media is not loaded correctly. See Section 2.3, “Loading Media” to reload the media.
If there is a paper jam, clear it.
6.1.1 Media issues
The media is out
Load a new media roll.
The paper is jammed
Open the printer and clear the jammed paper.
Make sure the paper is held properly by the Media Guides.
The printing position is not correct
Did you use the correct media type for printing?
The media is not loaded correctly. See Section 2.3, “Loading Media” to reload the media.
The media sensor needs to be calibrated. See Section 3.1, “Media Sensor Calibration” to
calibrate the sensor.
The media sensor is dirty. Clean the media sensor.
Nothing is printed
The media is not loaded correctly. See Section 2.3, “Loading Media” to reload the media.
The ribbon is not loaded correctly. See Section 2.4, “Loading Ribbon” to reload the ribbon.
The print data might not be sent successfully. Make sure the interface is set correctly in
the printer driver, and send the print data again.
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