6. Troubleshooting
WS4-DT/TT-r01-12.1.17-OM-RS
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6.1.3 Other issues
There are broken lines in the printed label
The ribbon is wrinkled. Adjust or reload the ribbon. Or, print a few labels until the
wrinkled part disappears.
The printhead is dirty. Clean the printhead.
An error occurred when writing data to the USB memory
Make sure the USB drive is plugged tightly into the port.
The USB drive might be broken. Replace it with another one.
The cutter is experiencing issues
If there is a paper jam, clear it.
The cutter has become loose. Fix the cutter in position and tighten it.
The cutter blade is not sharp anymore. Replace your cutter with a new one.
The printhead temperature is extremely high
The printhead temperature is controlled by the printer. If it is extremely high, the printer
will stop printing automatically, until the printhead is cooled down. After that, the printer
will resume printing automatically, if there is any unfinished print job.
The printhead is broken
￭ Contact your local dealer for assistance.
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