6. Troubleshooting
WS4-DT/TT-r01-12.1.17-OM-RS
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The print quality is poor
The printhead is dirty. Clean the printhead.
The platen roller is dirty. Clean the platen roller.
Adjust the print darkness, or lower the print speed.
The media is incompatible for the ribbon. Use the compatible media instead.
The media is incompatible for the printer. Use SATO-approved media roll instead.
6.1.2 Ribbon Problems
The ribbon is out
Load a new ribbon roll.
The ribbon is broken
Check the print darkness setting and adjust it if it is too high, and take the following steps
to fix the broken ribbon:
1. Unload the ribbon supply roll and take-up roll from the printer.
2. Pull the ribbon from the supply roll so it overlaps the broken end of the take-up roll.
3. Tape the overlapped parts together.
4. Reload both rolls into the printer.
The ribbon is fed out with the media
The ribbon is not loaded correctly. See Section 2.4, “Loading Ribbon” to reload the ribbon.
The printhead temperature is too high. Reload the ribbon and print a configuration label
to check the settings (see Section 3.2, “Self Test and Dump mode”). If the print darkness
is very high, adjust it in printer preference at the Host computer, or reset your printer
(see Section 3.3, “Restore Your Printer to Factory Settings”).
The ribbon is wrinkled
1. Make sure the ribbon is loaded correctly.
2. Rotate the Take-Up Wheel to straighten the ribbon.
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