Schlage AD-402 - Troubleshooting

14 • Schlage • AD-400 user guide
Troubleshooting
Problem Possible cause Solution
The lock beeper does
not sound and the
keypad does not light
when the Schlage
button is pressed.
The reader may not be
properly seated into the
front escutcheon.
The reader connector may
have bent pins.
The through door ribbon
cable may not be properly
plugged in.
The battery or wired
power may be improperly
connected.
The batteries may be
inserted with incorrect
polarity.
Check that the reader is fully seated
into the front escutcheon.
Check that there are no bent pins in
the reader connector.
Check that the through door ribbon
cable is plugged in correctly. The red
wire should be on the left and not
pinched in the door.
Check that the battery or wired power
is connected correctly.
Check that the batteries are inserted in
the correct polarity.
Refer to the installation instructions
that came with the lock, or this
user guide for details on the above
mentioned procedures.
The AD-400/AD-402
will not link to the
PIM400:
When a valid
credential is
presented, the
Schlage button blinks
red one time
OR
PIM400 SUS
Diagnostics shows
the door status as not
linked.
The lock and the PIM400
are not linked.
The PIM400 is not in
link mode before the link
procedure.
An incorrect door number
was selected when linking
the AD-400/AD-402.
The Wireless
Communication Module is
not properly installed.
The AD-400/AD-402 is
located too far away from
the PIM400.
Data transmission to the
access control panel is not
successful even though
green blinks are observed
when linking to the
PIM400.
Repeat the link procedure, making
sure the PIM400 is in link mode before
beginning the link procedure with the
lock.
Check that you selected the correct
door number when linking the lock,
and repeat the link procedure.
Check that the Wireless
Communication Module is installed
and fully seated, and that there are no
bent pins on the connector.
The AD-400/AD-402 lock and PIM400
must be within 200 feet of each other,
and on the same oor. The distance
may be increased by using a remote
antenna or another PIM400 located
closer to the lock.
Check that the PIM400 is wired to the
access control panel (ACP).
Check that the ACP software has
the AD-400/AD-402 door congured
properly.
On a 993 exit trim, make sure the
Request To Exit switch is installed.
Refer to the lock installation
instructions, and/or this user guide
for details on the above mentioned
procedures.