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© Setra Systems, Inc. All Rights Reserved. The Setra Systems name and logo are registered trademarks of Setra Systems, Inc.
Setra FLEX Return Policy
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5.0 Returns
When returning a product to Setra Systems, the material should be carefully packaged and shipped prepaid to:
Setra Systems, Inc.
159 Swanson Road
Boxborough, MA 01719-1304
Attn: Repair Department
To assure prompt handling, please refer to return instructions on our Web site at:
https://www.setra.com/support/service
6.0 Warranty and Limitation of Liability
SETRA warrants its products to be free from defects in materials and workmanship, subject to the following terms and
conditions: Without charge, SETRA will repair or replace products found to be defective in materials or workmanship within
thewarrantyperiod;providedthat:
a) the product has not been subjected to abuse, neglect, accident, incorrect wiring not our own, improper
installationorservicing,oruseinviolationofinstructionsfurnishedbySETRA;
b)theproducthasnotbeenrepairedoralteredbyanyoneexceptSETRAoritsauthorizedserviceagencies;
c)theserialnumberordatecodehasnotbeenremoved,defaced,orotherwisechanged;and
d) examination discloses, in the judgment of SETRA, the defect in materials or workmanship developed under
normalinstallation,useandservice;
e)SETRAisnotiedinadvanceofandtheproductisreturnedtoSETRAtransportationprepaid.
Unless otherwise specied in a manual or warranty card, or agreedto in writing and signed bya SETRA ofcer, SETRA
pressure, humidity, and acceleration products shall be warranted for one year from date of sale.
The foregoing warranty is in lieu of all warranties, express, implied or statutory, including but not limited to, any implied
warranty of merchantability for a particular purpose.
SETRA’s liability for breach of warranty is limited to repair or replacement, or if the goods cannot be repaired or replaced, to
a refund of the purchase price. In no instance shall SETRA be liable for incidental or consequential damages arising from
a breach of warranty, or from the use or installation of its products. No representative or person is authorized to give any
warranty other than as set out above or to assume for SETRA any other liability in connection with the sale of its products.
For all CE technical questions, contact Setra Systems, USA. EU customers may contact our EU representative Hengstler
GmbH,Uhlandstr49,78554Aldingen,Germany(Tel:+49-7424-890;Fax:+49-7424-89500).
This product uses Open Source Software developed by the open source community. To obtain a copy of our Open Source
Attribution, please follow the link on our website www.Setra.com under the Flex listing. Certain open source licenses require
Setra to make available the source code corresponding to the binaries distributed under that license. Recipients who would
like to receive a copy of such source code, should contact customer support (see Section 7.0) for application ordering
instructions and cost details.
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