ShoreTel 565g - Changing the Agent State

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Changing the Agent State
If you are a member of a workgroup and you need to log in to the workgroup
at the start of your day, or log out to take a break, you can change your agent
state via the IP 565g interface.
Note that the Agent State option is only available if your ShoreWare Call
Manager client type is one of the following: Workgroup Agent, Workgroup
Supervisor, or Operator.
To change the agent state on your IP 565g phone, follow the procedure below:
Step 1 Press the Options button , followed by your password
and then .
Step 2 Scroll through the available functions until you reach
5. Agent State, or press 5 on your keypad to highlight this
option, and then press the Edit soft key.
NOTE If the option is not available and you need access, contact your
system administrator to request a change to your client type.
Step 3 Available options for agents are LoggedIn and LoggedOut,
and available options for supervisors are Logged In, Logged
Out, and Wrap-Up. Scroll to the desired option (see below)
and press the OK soft key.
Step 4 Press the Done soft key.
Options
153
OK Cancel
*1. Logged In
2. Logged Out
Agent State
--. Wrap-Up
Asterisk
indicates
that this is
the current
mode.