ShoreTel 930D - CHAPTER 2 Managing Calls; Basic Call Management; Placing Calls; Using the Handset

CHAPTER
ShoreTel IP Phone 930D Handset User Guide 27
2. Managing Calls
This chapter describes how to manage calls with your ShoreTel IP930D and contains these main
topics:
 Basic Call Management on page 27
 Options to Configure Your Handset on page 35
 Using the Directory to Find Numbers and Place Calls on page 37
 Managing Calls with Advanced or Optional Features on page 38
Basic Call Management
Basic call management includes placing and transferring calls, putting calls on hold, conference and
intercom calling, setting audio controls, and using voicemail and directory features.
Placing Calls
You can place a call using a handset, headset, or speakerphone.
Using the Handset
 To place an internal call, press the Talk button and dial the extension.
 To place an external call, dial the trunk access code, then the phone number.
 To end a call, press the End/Power button.