Shure Advance MXA310 - Dante Audio & Controller Ports; Troubleshooting Common Issues; Muffled or Hollow Sound Quality; Device Not Showing in Discovery

Shure Incorporated
46/55
Dante Audio & Controller
Port TCP/UDP Protocol Description
162 udp SNMP Used by Dante
[319-320]* udp PTP Dante clocking
2203 udp Custom Required for packet bridge
4321,
14336-14600
udp Dante Dante audio
[4440, 4444,
4455]*
udp Dante Dante audio routing
5353 udp mDNS Used by Dante
[8700-8706,
8800]*
udp Dante Dante Control and Monitoring
8751 udp Dante Dante Controller
16000-65536 udp Dante Used by Dante
*These ports must be open on the PC or control system to access the device through a firewall.
These protocols require multicast. Ensure multicast has been correctly configured for your network.
Troubleshooting
Problem Solution
Software lags in Google Chrome browser
Problem is browser-related. Turn off hardware acceleration
option in Chrome.
Sound quality is muffled or hollow
Check that channels have been aimed to the desired area.
Make sure channels are not accidentally muted.
Use equalizer to adjust frequency response on a single
channel or on the automix channel. See the equalizer appli-
cations for the appropriate use.
Microphone does not show up in device discovery
Ensure the devices are powered
Ensure PC and equipment are on the same network and set
to the same subnet
Turn off other network interfaces not used to connect to the
device (including WiFi)
Check that DHCP server is functioning (if applicable)
Reset the device if necessary
†
†
†