Shure Incorporated
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Problem Solution
Microphone does not show up in device discovery • Ensure the devices are powered
• Ensure PC and equipment are on the same net
work and set to the same subnet
• Turn off other network interfaces not used to con
nect to the device (including WiFi)
• Check that DHCP server is functioning (if applica
ble)
• Reset the device if necessary
Audio is not present or is quiet/distorted • Check cables
• Verify that channels are not muted
• Make sure channels are aimed in the right direction
• Check that fader levels are not set too low
• If using automixing, check the settings to ensure
channels are gating on/off properly
No lights Check if brightness is disabled or if any Light Bar set
tings are turned off.
Auto-positioning identifies incorrect location If talker is in a corner or very close to a wall, acoustic
reflections may interfere with localization accuracy.
Try automatic positioning again, and if the issue per
sists, manual positioning may be necessary.
Microphone does not power on • The network switch must supply Power over Ether
net. Otherwise, a PoE injector must be used
• Check network cables and connections
Important Product Information
The equipment is intended to be used in professional audio applications.
Note: This device is not intended to be connected directly to a public internet network.
EMC conformance to Environment E2: Commercial and Light Industrial. Testing is based on the use of supplied
and recommended cable types. The use of other than shielded (screened) cable types may degrade EMC perfor
mance.
Changes or modifications not expressly approved by Shure Incorporated could void your authority to operate this
equipment.
Industry Canada ICES-003 Compliance Label: CAN ICES-3 (B)/NMB-3(B)
Authorized under the verification provision of FCC Part 15B.
Please follow your regional recycling scheme for batteries, packaging, and electronic waste.
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