9 Troubleshooting
9.1 SICK service
If you require any technical information, our SICK Service will be happy to help. To find
your agency, see the final page of this document.
NOTE
To help us to resolve the matter quickly, please note down the details on the type label.
9.2 Overview of possible errors and faults
Table 5: Errors and faults
Situation Error/fault
Mounting
■
Device poorly aligned to the object (e.g. dazzle).
Electrical installation
■
Data interfaces of the device incorrectly wired.
Programming
■
See SICK AppSpace interface documentation (troubleshooting
of individual objects and functions).
Operation
■
Trigger control incorrect and/or not suitable for the object.
■
Device faults (hardware/software).
9.3 Detailed fault analysis
9.3.1 LEDs on the device
The LED display indicates the status of the device and its connections. When trouble‐
shooting, see the information given for the different LEDs.
Further topics
•
Display and control elements
9.4 Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.5 Returns
►
Only send in devices after consulting with SICK Service.
►
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
NOTE
To enable efficient processing and allow us to determine the cause quickly, please
include the following when making a return:
•
Details of the contact person
•
Description of the application
•
Description of the fault that occurred
TROUBLESHOOTING 9
8028305//2023-05 | SICK O P E R A T I N G I N S T R U C T I O N S | Inspector85x
41
Subject to change without notice
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