Functions used when receiving calls
87
Step by step
The display indicates that the agent is available.
or
The display indicates that the agent is unavailable.
UCD agent in Service/Out of Service
This allows an agent to resume receiving calls in a group
once he/she is available again.
Or it prevents an agent from receiving calls within a
group when he/she is busy with a request, such as a
customer’s inquiry.
Agent In Service/Out of Service
Select and confirm.
or
or
*403 Enter the code to make the extension part of the ser-
vice.
or
#403 Enter the code to remove the extension from the ser-
vice.
or
R Press the illuminated "IN SERVICE/OUT OF SERVICE"
key.
or
S
The display indicates on that the agent is in service.
AVAILABLE
NOT AVAILABLE
The message will only be shown if the extension
is on the hook.
IN SERVICE?
OUT OF SERVICE?
IN SERVICE
The message will only be shown if the extension
is on the hook.
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