Odour
Fault Possible cause Troubleshooting
Typical plastic smell New delivered appliance smells plastic All BSH refrigerator appliances are made from materials and plastics that
are in accordance with food legislation requirements, especially certified
for food-contact and thus are specifically designed for the storage of fresh
foods.
The appliances may have a faint plastic smell upon delivery in warm con-
dition that will fade after starting the appliance. If the customer complaint
is not transmitted directly after starting the appliance, the appliance can-
not be the root-cause of the odor complaint
▶
Advise customer:
The smell disappears after commissioning.
Strong smell of food Food spoilage due to extended storage time, wrong
storage conditions and product damages resulting
from wrong handling or transport
Required tools:
Cleaner for intensive cleaning of refrigerat-
ors
[00311910]
1. Advise customer:
Clean the appliance with vinegar water or cleaner.
2.
Freshly ground coffee, baking powder, lemon juice dispel bad
smells.
Place a bowl with the ingredient inside the appliance.
3. Advise customer:
Ventilate the appliance.
4. Advise customer:
Foods that are especially sensitive to carry-over effects such as
dairy products like milk, cream or curd, vegetables such as
lettuce, carrots, asparagus and mushrooms, fruit like berries,
stone fruit, grapes or kiwi fruit as well as fresh meat and fish
should be especially protected.
The packaging material should be gas-tight, durable and leak
proof, food grade and moisture-proof or moisture resistant.
Suitable packaging materials are:
Store food wrapped or covered.
5. Advise customer:
Weekly control the food stock for the continuous removal of spoiled
or spilled foods and damaged food packages.
6. Advise customer:
Regularly clean the appliance with mild detergent solution.
Fault Diagnosis
2020-08-03_58300000002379_ara_en_p Copyright by BSH Hausgeräte GmbH Page 39of73
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