Appendix
A.3 Service and Support
SIMATIC MV320 / SIMATIC MV325
Operating Instructions, 08/2015, C79000-G8976-C352-03
57
Service and Support
Technical Support
You can contact Technical Support for all Process Industries and Drives products as follows:
● Phone: + 49 (0) 911 895 7222
● Fax: + 49 (0) 911 895 7223
● E-mail (mailto:support.automation@siemens.com
)
● Internet: Online support request form:
(https://support.industry.siemens.com/My/ww/en/requests
)
If you have any further questions on the use of our products, please contact one of our
representatives at your local Siemens office.
The addresses are found on the following pages:
● On the Internet (http://w3.siemens.com/aspa_app
)
● In Catalog CA 01
● In the catalog ID 10 for Industrial identification systems
Service and Support at Process Industries and Drives (PD)
You will find various services on the Support homepage
(https://support.industry.siemens.com/cs/de/en/
) of PD on the Internet.
There you will find the following information, for example:
● Our newsletter containing up-to-date information on your products.
● Relevant documentation for your application, which you can access via the search
function in "Product Support".
● A forum for global information exchange by users and specialists.
● Your local PD representative.
● Information about on-site service, repairs, spare parts, and much more can be found
under "Our service offer".
For the latest general information about our identification systems, visit us on the Internet at
Identification systems home page (http://w3.siemens.com/mcms/identification-systems/
).
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