4 Organizational tasks 03/2013
4.2 Service cases
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4-226 SINUMERIK Integrate AMB, AMC, AMM, Function Manual (FH) - 03/2013
Function Description Type
Extended
search
Enhanced search for service cases according to
the search term, date, status, and the current
technician and initiator of the service case.
ACTION
Fig. 4-5: Search criteria for service cases
Function Description Type
Search term Permits filtering of all service cases
according to a free text: Filtering is activated
by clicking "Search".
Note:
The filter text is applied to the machine ID
and the service case name. Technicians
cannot be found in this way. The filter is only
effective if the limitations are adhered to.
INPUT
(Max. 40
characters;
no
differentiation
between
upper and
lower case;
any
character
permitted)
Machine Filtering of all service cases according to the
machine that is currently selected: Filtering is
performed by clicking "Search".
SELECTION
Date from/to The service cases to be displayed can be
limited to within a freely definable time
window. For this purpose, the time frame is
limited by entering dates (inclusive) between
which service cases should be displayed. In
addition, other filters will take effect.
SELECTION
(month)
INPUT
(Day:
Between 1
and 31; year:
Between
1994 and
20xx)
Status Filtering of all service cases according to
status: Filtering is performed by clicking
"Search".
SELECTION
Requested by Creator of fault help request SELECTION
Service engineer Technician currently assigned to a service
case (not the creator of the fault help
request)
SELECTION
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