Service & Support
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A.1 Siemens Industry Online Support
On-site service and spare parts
If you wish to request on-site service or if you require spare parts, please contact your local
sales partner who establishes the contact to the responsible service center.
Technical queries or additional information
If you have any technical queries or you require additional information, please contact the
Siemens Service Center.
Please have the following data ready:
● Order number
● Serial number
You can find this data on the rating plate of the device.
Answers to frequently asked questions and the possibility of sending your questions to the
service department can be found here (
http://www.siemens.com/automation/support-request).
You can find your local contact partner here (Link: http://www.siemens.com/automation/
support-request).
You can also call the following numbers directly during local working hours to reach a contact
partner who speaks the corresponding national language.
Contact to central technical support
Europe and Africa
+49 911 895 7222
+49 911 895 7223
support.automation@siemens.com
Americas
+1 423 262 5710
+1 423 262 2231
support.america.automation@siemens.com
Asia/Australia/Pacific
+86 10 6475 7575
+86 10 6474 7474
support.asia.automation@siemens.com
SINAMICS SM120 6SL38855?B
Operating Instructions 12/2015 121
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