Siemens SINAUT ST7 - Problem Report

Problem Report
K _ _ _ _ (Servicenumber
given by I&S OCW TI
Hotline)
SINAUT ST1 / ST7 / ST7cc
E _ _ _ _ (Servicenumber
given by I&S IS6 ECS)
To From Entry remark
SIEMENS AG
I&S OCW TI
Attn. Ms. Ksiondz
Siemensallee 84
76181 Karlsruhe
Germany
Tel. +49 (0)721 / 595 - 5204
Fax. +49 (0)721 / 595 - 5244
E-mail:
Hotline.ST@khe.siemens.de
Tel.
Fax.
E-mail:
Response: ............................................
Done: ...............................................
When hardware is clearly at fault, please send the device to:
Siemens AG, I&S IS6-ECS, Retourenstelle, Attn. Ms. Stenzel,
Frauenauracher Str. 98, 91056 Erlangen, Germany
for for
Forwarded on .............................................. information processing
o to Karlsruhe I&S OCW TI, Mr./Ms.: ...................................................................... oo
o to Erlangen I&S IS6 ECS, Mr./Ms.: ...................................................................... oo
1. Keyword : ..........................................................................................................................................................................
2. Project : ..........................................................................................................................................................................
3. Contact at Siemens AG (Sales):
Name: .......................................................... Dept.: .............................................. City: ........................................
4. Contact at customer
Company: ............................................................................................... Dept.: ..........................................................
Name: ....................................................................... Tel.: ........................................ Fax: ........................................
Street: ....................................................................... ZIP: ............................ City: .................................................
E-mail: ....................................................................................................................................................................................
5. Brief description of plant (for example: Dial-up network with 10 stations)
...................................................................................................................................................................................................
...................................................................................................................................................................................................
6. Description of problem:
Occurs : o always o sporadically o reproducible
The error has occured since: .............................. observed by: .........................................................................
Problem already discussed with: ..................................................................................... on:.....................................
7. Attachments:
o Network configuration ........................... o Archived project .............................. o other attachments
Dept., City, Date Processed by
To be completed by the person who processes the problem report:
Keyword 1: ..........................................................................................................................................................................
Keyword 2: ..........................................................................................................................................................................