Troubleshooting
Malfunction Cause
and troubleshooting
Door
cannot be
opened.
▶ Wait until the temperature has dropped.
▶ Cancel program.
→
"Program cancel", page 31
Water level is too high.
▶ Select
a suitable program for draining.
→
"Programs", page 24
Power outage.
▶ Open
the door with the emergency release.
→
"Emergency release", page 49
Washing water is not
pumped out.
Drain pipe or water drain hose is clogged.
▶ Clean
the drain pipe and the water drain hose.
Drain pipe or water drain hose is kinked or
trapped.
▶ Make
sure that the drain pipe and water drain
hose are not kinked or trapped.
Drain pump is clogged.
▶
→
"Clean the drain pump", page 35
- - - is activated.
▶ Resume
the programCentrifugeorDrainto choose
and onStart Refillto push.
→
"Resume program at rinse stop", page 32
Water drain hose is connected too high.
▶ Mount the
water drain hose at a maximum height of 1
meter.
Pump cover not assembled correctly.
▶ Reassemble the pump cover correctly.
Detergent
dosage is too high.
▶ Immediate
measure: mix a tablespoon of fabric
softener with 0.5 l of water and pour this mixture into
compartment II (not for outdoor, sportswear and down
textiles).
▶ Reduce the amount of detergent during the next
wash with the same load.
Unauthorized
extension mounted on the water drain
hose.
▶ Remove unauthorized extensions from the water
drain hose.
→
"Connecting the device", page 15
Pump cover is not fully screwed in.
43
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