SMA Solar Technology AG Contact
Technical Description SI2012_2224-TEN082311 201
21 Contact
If you have technical problems with our products, contact the SMA Service Line. We require the
following information in order to provide you with the necessary assistance:
• Inverter type (Sunny Island 2012/2224, see name plate)
• Type of voltage/frequency
• Serial number (see name plate or parameter "312.03 SN")
• Firmware version (see parameter "312.02 FwVer")
• Error message shown on the display
• Battery type
• Nominal battery capacity
• Nominal battery voltage
• Communication products used
• Type and size of additional energy sources (generator, PV system, Sunny Boy)
• If a generator exists:
- Generator type
- Generator capacity
- Max. generator current
- Generator interface
SMA Solar Technology AG
Sonnenallee 1
34266 Niestetal, Germany
Tel. (+49) 561 95 22 - 399
Fax:+49 (561) 95 22 - 4697
SunnyIsland.Service@SMA.de
www.SMA.de
Recording of data and events.
Always use the MMC/SD card for saving data and events. This way, in case of a failure,
the SMA Solar Technology AG can help you quickly.
To ensure that you have saved the present error list and event list on the MMC/SD card,
write all data to the MMC/SD card with the parameter "550.03 CardFunc" and the
option "ForceWrite".
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