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eLearning, Inc. B-7
When I try to download updates, the screen flashes and a gold “Information Bar”
appears at the top of my browser window. What’s going on?
Your Internet browser has a pop-up blocker enabled. You may have seen a gold bar
appear at the top of your browser window entitled “Information Bar.’ This signifies a pop-
up blocker is active.
To override the pop-up blocker settings, you must press and hold the ‘Ctrl’ key on your
keyboard while clicking the link for the download. Keep the ‘Ctrl’ key depressed until you
see the “Save As” dialog box appear for the download. You may need to do this for each
download.
Why am I getting an error when using the X431 Update software? Should I format
the CF card?
There are various types of errors that can occur while transferring updates from your hard
drive to your CF card. Decompression errors are common, and they occur because of a
corrupt file system in the card, or the card my be full.
Reformatting the CF card will correct these errors. The process for a CF card reformat is
as follows:
1. Insert your card reader into an available USB port and insert the CF card into the
reader
2. Open ‘My Computer’ and right-click on the removable disk (CF card)
3. Select Format from the menu
4. Select “Quick Format” and let it run
5. The CF card is now ready for use with the X431 Update software.
If this doesn’t correct the situation, you may need a new CF card, Contact your local
dealer for assistance.
Why do I get the message “Please contact your local dealer” after downloading the
diagnostic program from the CF card to the X431?
The X431 has authentication built-in and will not allow software to run if smartbox num-
bers on the software and the hardware don’t match. There are a few reasons why you
may receive this message:
1. When logging into www.X431.com to download software updates, you may have
selected the wrong smartbox number from the pull-down list.
2. You may have more than one X431 scan tool, and you may have put the wrong CF
card into the wrong unit.
If you have corrected the situation and still receive this message, contact your local
dealer for assistance.
Vehicle Coverage
What kind of coverage does the X431 scan tool have in regards to vehicle lines?
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