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References and Troubleshooting
Alarms and Messages Alarm Priority Description / Corrective Action
Cannot start pump with an
unusable battery
Medium The batteries installed are either the wrong kind of AA
batteries, or you are using a rechargeable battery pack that is
not compatible with the pump. In order to start delivery, good
batteries must always be installed even when an external source
of power is connected. Select acknowledge to clear the alarm.
Remove the batteries and install the rechargeable battery pack
or 4 new AA batteries. If appropriate, start the pump.
For more information on what type of batteries to use, see
Installing the Batteries on page 14.
Cannot start pump without a
latched and locked cassette.
Medium The pump will not start without a cassette attached. Select
acknowledge to clear the alarm. Make sure a cassette is
properly attached, then start the pump.
Cassette damaged. Remove
cassette.
High The pump detects the cassette is damaged. Close the tubing
clamp and inspect the cassette for damage. The pump is
stopped and will not run. Replace cassette if necessary.
NOTE: You must remove the cassette to continue.
NOTE: This alarm will also occur if a cassette is attached
during one of the following situations:
• Thepumpissettothefactorydefaultandthenpoweredoff,
then on.
• Thepumpwasloadedwithnewsoftwareandthenpowered
off, then on.
Cassette detached. Pump
stopped.
High The cassette was detached while the pump was delivering
and the pump is now stopped. Select acknowledge to clear the
alarm. Reattach the cassette and, if appropriate, restart the
pump.
Cassette locked, but not
latched. Unlock and reattach
the cassette.
High The cassette/keypad lock is locked, but there is no cassette
attached. The pump is stopped and will not run. Select
acknowledge to clear the alarm. Unlock the cassette/keypad
lock and reattach the cassette.
Cassette not attached properly.
Reattach cassette.
High The pump detects the cassette is not properly attached. Close
the tubing and remove the cassette, then reattach. If the alarm
persists, replace the cassette.
NOTE: You must remove the cassette to continue.
Cassette unlocked. Lock
cassette.
Medium This is a reminder that the cassette is not locked while the
pump is delivering. If this alarm is sounding, lock the cassette
to clear it.
Cassette was partially
unlatched. Fully remove and
reattach the cassette.
Medium The cassette was not completely removed from the pump before
it was reattached and, therefore, the pump’s sensors are not able
to detect the cassette type. Remove the cassette and reattach it,
then verify the cassette type in the pump’s display. If this alarm
persists, replace the cassette.
NOTE: You must remove the cassette to continue.
Check for empty tubing or
reservoir. Pump stopped.
High The tubing beneath the pump may not contain fluid, or the
fluid container may be empty. The pump is stopped and will
not run. Select acknowledge to clear the alarm. Check whether
the fluid container is empty; or clamp the tubing, remove the
cassette, and check for air in the tubing. If the alarm persists
after trying the above, it means the pump’s pressure sensor
is faulty. Remove the pump from service and contact Smiths
Medical Customer Service.
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