SolarEdge Smart Energy Series User Manual

Troubleshooting
Symptom / Error Possible cause Troubleshooting
An asterisk (*) is
displayed next to the
Device type in the
device manager
screen indicating
that the device is not
communicating.
In the
Communication
status screen, the
number of detected
devices does not
match the number of
communicating
devices.
The device is
powered on but the
green LED is OFF
The device
is not associated
with the inverter
Try to solve using these options. If
problem is not solved, proceed with
the next option:
Turn the device OFF and ON.
Recheck communication.
Reset the device by pressing the
button for more than 10 seconds and
then repeat the association process.
Reconfiguration is not required.
From the Device Manager screen
select Remove Device and repeat the
discovery process. Reconfiguration is
required in this case.
Contact SolarEdge support.

The device is powered
on and the green LED
is ON
The device is
Associated with the
inverter but is not
communicating.
All the devices are not
communicating

No ZigBee error is
displayed on the
inverter LCD - The
inverter has not
detected the
installed ZigBee
Plug-in.

Turn OFFthe AC to the inverter.
Check that the ZigBee Plug-in is
inserted correctly inside the inverter.
Turn ON the AC to the inverter.
Configuration 23
Smart Energy Socket

SolarEdge Smart Energy Series Specifications

General

Brand	SolarEdge
Model	Smart Energy Series
Category	Accessories
Language	English