Troubleshooting
If you experience any
of
the following
difficulties while using the player, use this
troubleshooting guide to help you remedy the
problem. Should any problem persist, consult
your nearest Sony dealer.
The disc does not play.
o There is no disc inside the player.
o Place the disc on the disc tray with the label side
up.
o The disc
is
placed at an angle. Reload the disc.
o Clean the disc (page 27).
o Moisture has condensed inside the player.
Remove thedisc and leave the player turned on for
about an hour.
o There
is
an incompatible disc on the tray (page 7).
The player enters the standby mode
automatically.
o When the player
is
connected to another
HOM
I
component via HDMI, there is no disc
in
the
player, and the player
is
in
the HDMI
ON
mode,
the player may enter the standby mode following
the power-off operation
of
the connected HOMI
component.
The remote does not function.
o Remove any obstacles
in
the path
of
the remote
and the player.
o Point the remote at the remote sensor on the
player.
o If the batteries
in
the remote are weak, replace
with new ones.
There is no sound, or the sound
is
heard
intermittently.
o Connect the plugs
of
all connecting cables
securely.
o Make sure that you operate the amplifier
correctly.
No sound is output from the AUDIO OUT
jacks.
o Check
if
the player
is
in
HDMI
ON
mode. In
HDMI ON mode, no sound
is
output from the
ANALOG
OUT, PHONES, and DIGITAL
OUT
(CD)
jacks
(page 17).
No
sound is output from the DIGITAL OUT
(CD) jacks.
o
The
DIGITAL
OUT
(CD)
jacks
do
not output the
audio signal
of
Super
Audio CDs (page 14).
o
Check
if the player
is
in
HDMI
ON
mode.
In
HDMI ON mode, no sound
is
output from the
ANALOG OUT, PHONES, and DIGITAL
OUT
(CD)
jacks
(page 17).
o When the DIGITAL
OUT
(CD) switch
is
set to
OFF, no sound
is
output from the DIGITAL
OUT
(CD) jacks.
No
sound or intermittent sound
is
output from
the HDMI OUT jack.
o Unless the HDMI performance (page 13)
of
the
connected amplifier complies with the playback
of
Super Audio CDs, no sound will be output from
the HDMI
OUT
jack.
In
this case,
"HOM
I" does
not light up on the display.
[f
the disc
is
a hybrid
disc, play the
CD
layer.
o
[f
you connect another HDMI cable
or
switch the
input to HOMI on the amplifier while playing a
Super
Audio CD, sound may terminated.
If
"Press
Stop" appears on the display, stop playback once,
then start playback again.
o No sound will be output when a DVI (Digital
Visual Interface) connection is made. In this case,
"Connected DVI" appears on the display.
o There may be no sound when other HDMI
components, such as a TV, are connected to the
amplifier.
In
this case,
"HDMI"
does not light up
on the display. Disconnect the other HOMI
components from the amplifier.
o Right after the HOMI cable
is
connected
or
the
player
is
set to HOMI
ON
mode, the player may
not output sound for a while, due to
HDCP
authentication processing. Wait until
"HDMI"
lights up on the display.
o When a certain type
of
devices, such as projectors
or
TVs,
is
connected by HDMI, the HDMI
communication may be reset even if the device
has been turned off.
As
the result, the player may
not output sound for a while, because
HDCP
authentication
is
performed again at the time
of
resetting.
o No sound will be output when a component not
complying with the HDCP (High-bandwidth
Content Protection system) protocol
is
connected.
In
this case, "HOM!" does not light up on the
display.
o
If
you switch the H.A.T.S. setting on
or
off
on the
connected amplifier, the sound may be lost
momentarily. This
is
not a malfunction
of
the
player.
o If you connect an HDMI component, such as a
TV, to
an
output
jack
of
the amplifier while
listening to sound via the HOMI connection, the
sound may be lost momentarily. Depending on the
connected component, sound may be terminated.
This
is
not a malfunction
of
the player.
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