Operation manual ā Spider MINI
53 / 53 rev. 02-01-10-2011
12. The Warranty period is extended by the period of the duration of the Warranty claim assessment. (The
Warranty claim assessment period begins on the day following the day the Product is accepted for
assessment and terminates on the day the Warranty is acknowledged or rejected, not on the day the
Customer collects the Product back). In case the Warranty claim is rejected, the Warranty period will not be
extended!
13. After inspecting relevant documents and the claimed product the Distributor / Dealer will:
a) acknowledge the Warranty claim as warrantable and settle the claim on spot; in case it is not possible
to settle the acknowledged claim on spot, they will accept the Product into Warranty procedure during
which the acknowledged claim will be settled without unnecessary delay. The Distributor / Dealer will
issue a written document certifying the acceptance of the Product from the Customer and both parties
will confirm it by their signatures; or
b) reject the Warranty claim as unwarrantable and together with the Customer they will agree on further
steps, or
c) accept the claimed Product for a professional assessment based on which the warranty claim will
either be acknowledged and consequently settled without unnecessary delay, or rejected. The
Distributor / Dealer will issue a written document certifying the acceptance of the Product from the
Customer and both parties will confirm it by their signatures. The Distributor / Dealer will inform the
Customer about the result of the assessment (acknowledgement or rejection of the Warranty claim) in
a previously agreed manner (in writing or by one of long-distance communication devices).
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