On-site calibration normally takes place on the day following setup. Calibration uses NIST-
traceable glass grids and gage blocks. Calibration typically takes 1/2 day for a manual system
like the HDV300.
On-site basic operator training is provided following calibration. This typically takes 1/2 day for
a manual system like the HDV300 or HDV400. Many customers choose to augment basic CNC
training with 1 or 2 days of specialized hands-on training, where new operators program actual
parts of the type on which they will be working. Training is with the new equipment and is
limited to 1 to 3 people, so that these can all get hands-on time. Starrett’s objective is to create
power users, who can then train other users when needed.
Installation services in North America (USA, Canada and Mexico) are provided by professional
installers and service technicians operating out of the Laguna Hills, CA, headquarters of
Starrett Kinemetric and its regional sales offices. Outside of North America, installation services
are provided by Starrett subsidiaries in Brazil (for South America), Scotland (for Europe and
Africa), China (for Mainland China), and Singapore (for Southeast Asia and Australia).
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