SatLink VSAT User Guide
Publication no. 101557
Copyright © 2009 – STM Group, Inc.
Page 147 (160)
Example:
# dir
Volume Label :DVB-RCST10
Directory Name : DVB-RCST
FileName Size Date Time
oldLog.txt 9816 00/00/0000 00:34:20
activeLog.txt 3192 00/00/0000 00:00:25
xxx.bak 1691265 00/00/0000 00:04:21
dvb-rcst.tgz 1690755 00/00/0000 00:24:28
config.txt 5188 00/00/0000 00:00:13
#
If the directory list reveals that there are other large files present, please delete these files using the CLI
command
del and retry the manual sw upgrade (or dload) procedure.
K.4 Collecting information if a problem occurs
If a problem occurs with the SatLink VSAT for which support might be needed, having the information
listed below available will be helpful.
1. The VSAT log from the HyperTerminal Window.
If possible log the output from the VSAT to the HyperTerminal Window when the problem occurs.
The output from the HyperTerminal window can either be copied to a text file by setting the capture
text options in HyperTerminal (-> Transfer -> Capture Text) or copied directly from the
HyperTerminal windows using the normal Windows copy function (CTRL+C). The content can then
be pasted in a text editor such as Notepad or Word to generate a file suitable for being included as an
e-mail attachment.
When logging to HyperTerminal please issue the following CLI commands and capture the output.
ip show
ip show -mcast
dvb tx show
dvb tx show -capacity
dvb rx show
dvb rx show -pid
dvb pos show
odu show
sw show
log show -all
dir
2. The VSAT configuration file, config.txt.
If possible please upload the configuration file to a PC with a TFTP server using the CLI command
upload config.txt <TFTP-Ipaddress> [<remotefilename>], where TFTP-Ipaddress is
the IP address for the TFTP server and
remotefilename is an optional parameter specifying the
filename to store the file as on the TFTP server if a different name than config.txt is wanted. Please
refer to Appendix B for an example of how to install and set up a TFTP server.
If it is not possible to upload the VSAT configuration file to a TFTP server the config.txt file might
be dumped to the RS-232 port / HyperTerminal by using the CLI command
type config.txt.
The output from the HyperTerminal Windows can then be copied to a text file or dumped using the
capture text feature of the HyperTerminal.
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