Problem Possible cause What to do
The picture and
sound remain
frozen, or macro
blocks or similar
distortion are
visible on the
screen.
The transmission signals are
too weak or have reections/
interference.
The antenna is not properly
adjusted.
Press the INFO key on the remote control
3x to call up signal bars to visually assess
signal strength and signal quality (both
parameters should be visible in the last
third of the infobars). Contact your local
Service.
No sound on TV
or amplier.
The volume of the TV is set
too low.
The volume of the receiver is
set too low.
Increase the volume of the TV with its
remote control.
Increase the volume of the receiver with its
remote control.
The correct input is not selected
on your TV or amplier, or the
unit is set to a higher resolution
than supported by the TV.
Switch to the correct TV/amplier input.
Select lower resolution on the receiver.
The TV, digital receiver or
amplier is not switched on.
Switch the TV/digital receiver/amplier on.
The TV or digital receiver is not
connected to the mains.
Check the mains lead.
Bad cable connection. Make sure that any existing digital or
analogue A/V cable connections between
the used equipment (TV, digital receiver or
A/V amplier) are properly connected.
Audio is muted. Press the ! button on your remote
control.
The TV power is o. Turn the TV on.
No access to
scrambled
services.
The channel is scrambled.
Your receiver doesn't support
scrambled channels.
Select an alternative channel.
No response
to the remote
control.
The receiver is o. Plug in and turn on the receiver.
The remote control is not aimed
correctly.
Aim the remote control at the IR sensor on
the front panel of the receiver.
The IR sensor on the front panel
of the receiver is obstructed.
Avoid or remove obstructions.
The batteries of the remote
control are not inserted, wrongly
inserted or exhausted.
Check whether the batteries are inserted
correctly or exhausted. If exhausted,
replace the batteries in the remote control.
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