Sungrow Logger4000 User Manual

11 Troubleshooting User Manual
Fault Possible Cause Corrective measure
COM port parameter is
incorrectly set on the web
interface.
Log into the Web, and on the
System > Port Parameter >
MODBUS > RTU page, verify
whether the COM port is set to
Forwarding is Prohibited.
Check whether the serial port
parameter is correct.
Collection address of the
device does not match with
access address.
On the Device > Device List
page, verify if it is consistent
with Forwarding Modbus ID.
Protocol configuration of the
background is inconsistent with
that of the device.
Ensure that the protocol
configuration of the background
is consistent with that of the
device.
Network connection between
the Data Logger and
background is incorrect.
Verify the network connection
between the Data Logger and
the background to ensure it is
configured correctly.
Configuration of port ETH of
the Data Logger is incorrect.
Set the IP address of the port
ETH of the Data Logger to the
one that the background needs
to access.
Collection address of the
device does not match with
forwarding address.
On the Device > Device List
page, verify if it is consistent
with Forwarding Modbus ID.
No data exchange
between the and
background via
ModbusTCP
Protocol configuration of the
background is inconsistent with
that of the device.
Ensure that the protocol
configuration of the background
is consistent with that of the
device.
No data exchange
between the and
background via
IEC104
Network connection between
the Data Logger and
background is incorrect.
Verify the network connection
between the Data Logger and
the background to ensure it is
configured correctly.
94

Sungrow Logger4000 Specifications

General

Brand	Sungrow
Model	Logger4000
Category	Data Loggers
Language	English