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GO User Guide
Section 13. Troubleshooting and FAQ (Continued)
How to prevent cable binding on spool:
1. Familiarize yourself with raising and lowering the tent pod assembly and the respective
normal tension of each action, before heading out to your campsite.
2. Use only hand crank until you are very familiar with the raising and lowering process.
3. Ensure trailer is level prior to setup and takedown.
4. When raising tent pod assembly, stop raising when you see the knurled portion of the
front lift tube, closest to you (front right as you are facing the front of the GO). DO NOT
OVERTIGHTEN.
5. When lowering tent pod assembly ensure all four corners are lowering evenly. If not, stop
lowering. Raise back to the fully raised position and give the rack a bump from above to
“unstick” the lift tubes.
6. If there is no resistance on the crank handle when lowering, STOP LOWERING
IMMEDIATELY as the winch is likely bound up.
7. ALWAYS re-engage the winch clutch after lowering the tent pod assembly by turning the
crank handle clockwise, until a click is heard. This is especially important upon setup,
after tent pod assembly is raised to top, then lowered to locked position.
What to do if tent pod assembly is stuck in the raised position
Observe the winch spool - has the cable jumped outside of the spool? If this is the case,
DO NOT ATTEMPT TO FIX, CONTACT CUSTOMER SERVICE.
“Stop” indicator on lift tube
Pod dropping unevenly
If no resistance, cable is
likely bound up
Has cable jumped outside of the
spool?
Cable hasn’t jumped spool and is
bound on itself
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